TERMS AND CONDITIONS

Cancellations

We politely request that 24 hours notice is given to cancel an appointment or a 50% charge is applied and will be added to your next booking. Failure to pay will result in a ban on all future bookings at The Beauty Spot.

Booking Fee

For bookings of 2 hours and over, a 25% non refundable booking fee will be required to secure the booking. This includes full sets of eyelash extensions. The booking fee must be received within 24 hours of making the appointment and can be paid via bank transfer or cash. If the booking fee is not received within this time, the slot may be given to someone else. If the appointment is cancelled with less than 24 hours notice, the remaining 25% cancellation charge will be applied to your next booking.

Patch Testing

For treatments involving tint or lash adhesive, a patch test will be required at least 24 hours prior to your first appointment, even if you have had a patch test done before elsewhere. This is a requirement by insurance and is non negotiable. Failure to come for a patch test will result in your booking being cancelled.

Minors

Children under the age of 16 will need to be accompanied by a parent or guardian for the duration of the appointment. 

We politely request that for appointments which involve you being led down for a long period of time, you leave small children at home, there are lots of dangerous chemicals and sharp implements in the salon and we will be unable to supervise children while carrying out treatments.

Parking

There is free parking for clients at the salon. Please park on the left hand side in the visitor spaces provided. The car park is small, so please park considerately as these spaces are shared with the other businesses in the courtyard. 

Arrivals

We politely ask you arrive 5 minutes early to your first appointment to fill out a consultation form. If Hayley is in a treatment, please take a seat in reception and she will be with you in a few minutes. 

Messages

Hayley endeavors to reply to all messages as quickly as possible, however, if she is very busy with appointments there may be a slight delay. Bookings can now be made 24/7 by clicking the online booking button at the top of this page.

Any messages received out of hours will be replied to the next working day.

Feedback

Hayley welcomes all feedback whether positive or negative. Every care is taken to ensure your experience at The Beauty Spot is first class, if for some reason you don't feel this expectation was met, please get in touch at hayleymountjoy@outlook.com and she will try to resolve this as soon as possible.